Refund Policy

This Refund Policy applies to all services provided by Formexa Solutions OÜ (17338246).

1. EU Right of Withdrawal

EU customers may request a refund within 14 days of purchase, provided the service has not started.

If service delivery has begun with customer consent, withdrawal rights may no longer apply.

2. Service Refund Rules

Before Work Starts

• Full refund is available if cancellation is requested before service begins.

After Work Starts

• Partial refund may be issued based on work completed.

After Completion

• No refund is available once the service is fully delivered.

3. Non-Refundable Items

Refunds are not available for:

• Government fees
• Third-party charges
• Completed services
• Cases where client fails to provide required documents

4. Refund Processing Time

• Card payments: 5–10 business days
• Bank transfers: up to 14 business days

5. Disputes

If you have a refund request, contact us first at:

Email: [email protected]

We aim to resolve issues quickly and fairly.

If unresolved, EU dispute resolution mechanisms may apply.