Refund & Return Policy

1. Scope

This policy applies to all products and services purchased from Formexa Solutions OÜ, unless a separate agreement states otherwise.
“Products” refers to physical items.
“Services” refers to company formation, e-Residency support, business immigration, accounting, and related consultancy services.

2. Refunds & Returns – Physical Products

If you receive a physical product that is damaged, defective, or not as described, you can request a return and refund.

• You must notify us in writing within 14 days of receiving the product.

• Items must be returned in their original condition, including all accessories and packaging (unless the defect makes this impossible).

• Return shipping costs are your responsibility unless the product is faulty or we sent the wrong item.

• Once we receive the returned item (or proof of shipment), we will issue your refund within 14 days to the original payment method.

• Shipping charges may be excluded from the refund unless stated otherwise.

3. Refunds – Services

As our services involve professional work and time, refunds are handled differently:

• If you cancel before we start the work, you will receive a full refund.

• If we have already begun working (e.g., preparing documents or starting company formation), a pro-rated refund may be issued based on the work completed.

• Once a service is fully delivered, no refund is available unless agreed otherwise in writing.

• To request a refund, please send a written cancellation request with your order number and reason for cancellation.

4. Non-Refundable Items & Exceptions

Some items and fees cannot be refunded:

• Custom or personalised services once work has begun.

• Digital materials or documents already delivered.

• Government or third-party fees (e.g., state registration, immigration authority fees) that are non-refundable by those institutions.

• Situations where the service cannot proceed because you did not provide required documents, information, or cooperation.

5. Refund Process

• Refunds are returned to the original payment method, unless both parties agree otherwise.

• Card refunds are processed within 5–10 business days after approval.

• Bank transfer refunds may take up to 14 business days.

• Cryptocurrency or alternative payments may be refunded as credit for future services, unless a different arrangement is agreed.

6. Support & Dispute Resolution

If you believe you qualify for a refund, please email us at [insert contact email] with your order number and explanation.

We aim to resolve all issues quickly and fairly.
If no agreement is reached, you may use the EU Online Dispute Resolution (ODR) platform or any other dispute-resolution method required by local law.

7. Changes to This Policy

Formexa Solutions OÜ may update this policy at any time.
Any changes will not affect purchases made under a previous version of the policy.